Refund & Return Policy

Last Updated: July 2026

Welcome to Pacific Crest Distribution. We are committed to providing quality wholesale liquidation products and a transparent purchasing experience for all our customers. This Refund & Return Policy explains the conditions under which refunds, returns, exchanges, and order cancellations may be accepted.

Because we specialize in wholesale liquidation merchandise, overstock inventory, customer returns, shelf pulls, and bulk wholesale lots, all purchases are made with the understanding that product conditions may vary depending on the listing.

By placing an order with Pacific Crest Distribution, you acknowledge that you have read, understood, and agreed to this Refund & Return Policy.

1. Scope of this Policy

This policy applies to all purchases made through Pacific Crest Distribution, including but not limited to:

  • Wholesale Liquidation Pallets

  • Overstock Merchandise

  • Customer Returns

  • Shelf Pull Inventory

  • General Merchandise

  • Mixed Merchandise

  • Truckload Inventory

  • Bulk Wholesale Lots

Please read this policy carefully before completing your purchase.

2. Wholesale Nature of Our Products

Pacific Crest Distribution specializes in wholesale liquidation inventory sourced from trusted suppliers and distribution channels.

Due to the nature of liquidation products:

  • Product packaging may vary.

  • Some items may not include original packaging.

  • Product assortments may differ slightly from listing images.

  • Minor cosmetic imperfections may be present.

  • Quantities and product mixes may vary where stated.

These characteristics are considered a normal part of the wholesale liquidation industry.

3. All Sales Policy

Unless otherwise required by applicable law or specifically stated in an individual product listing, all wholesale purchases are considered final once the order has been processed.

Customers are encouraged to carefully review product descriptions, condition details, quantities, images, and pricing before placing an order.

4. Return Eligibility

Returns may only be considered under limited circumstances, including:

  • Incorrect products shipped by Pacific Crest Distribution.

  • Products significantly different from the confirmed order.

  • Verified shipping damage.

  • Duplicate orders caused by technical errors.

  • Orders approved by our customer support team.

Return requests are evaluated individually and approval is not guaranteed.

5. Non-Returnable Products

For hygiene, safety, inventory, and wholesale business reasons, the following products are generally not eligible for return:

  • Liquidation pallets sold as mixed lots.

  • Clearance inventory.

  • Overstock lots sold at discounted prices.

  • Customer return merchandise.

  • Shelf-pull inventory.

  • Bulk truckload purchases.

  • Opened or used products.

  • Products altered after delivery.

  • Items marked as “Final Sale.”

6. Incorrect Orders

If you receive merchandise that differs substantially from your confirmed order, please notify Pacific Crest Distribution as soon as possible.

To help us investigate your request, please provide:

  • Your order number.

  • Clear photographs of the products received.

  • Photographs of the shipping labels.

  • A brief description of the issue.

Our support team will review your request and determine the appropriate resolution.

7. Damaged Shipments

Customers should inspect all shipments immediately upon delivery.

If your shipment arrives with visible damage:

  • Inspect the shipment before accepting delivery.

  • Record the damage with the freight carrier where possible.

  • Take multiple photographs showing the condition of the shipment.

  • Retain all packaging materials.

  • Contact Pacific Crest Distribution promptly with supporting documentation.

Failure to report visible shipping damage in a timely manner may affect our ability to assist with your claim.

8. Order Cancellation

Orders may only be cancelled before they enter processing or shipment.

Once inventory has been allocated, packaged, or transferred to a shipping carrier, cancellation requests generally cannot be approved.

Pacific Crest Distribution reserves the right to determine whether a cancellation request can be accommodated based on the order status.

9. Refund Approval Process

Where a refund request is approved, Pacific Crest Distribution will process the refund using the original payment method whenever reasonably possible.

Refunds may be subject to:

  • Order verification.

  • Product inspection.

  • Shipping confirmation.

  • Payment verification.

  • Applicable processing fees where permitted by law.

Processing times may vary depending on the payment provider and financial institution.

10. Customer Responsibilities

Before placing an order, customers are responsible for:

  • Reviewing all product descriptions.

  • Understanding product conditions.

  • Confirming shipping information.

  • Providing accurate billing details.

  • Ensuring the selected products meet their business requirements.

Carefully reviewing product information before purchase helps minimize misunderstandings and ensures a smoother buying experience.

11. Return Process

If your return request is approved, our support team will provide instructions for returning the merchandise. Products must be returned in the same condition in which they were received and, where possible, in their original packaging. Unauthorized returns may be refused.

12. Exchanges

Exchanges are generally not available due to the limited and constantly changing nature of wholesale liquidation inventory. If an exchange is approved, it will be subject to product availability at the time of processing.

13. Refused Deliveries

Customers are responsible for accepting scheduled deliveries. If a shipment is refused without an approved reason or cannot be delivered due to incorrect shipping information provided by the customer, additional shipping, storage, or return fees may apply.

14. Lost or Delayed Shipments

While we work with reliable shipping partners, delivery delays may occasionally occur due to weather, carrier issues, customs procedures, or other circumstances beyond our control.

If your shipment appears lost, please contact us and we will work with the shipping carrier to investigate and provide updates.

15. International Orders

International customers are responsible for any applicable customs duties, import taxes, clearance fees, or local regulations in their destination country. These charges are not included unless specifically stated at checkout.

16. Refund Processing

Once a refund has been approved, it will be processed using the original payment method whenever possible. The time required for the funds to appear in your account depends on your payment provider or financial institution.

17. Policy Updates

Pacific Crest Distribution reserves the right to modify this Refund & Return Policy at any time. Updated versions will be posted on this page with a revised “Last Updated” date. Continued use of our website constitutes acceptance of any changes.

18. Contact Us

If you have any questions regarding this Refund & Return Policy or need assistance with an order, please contact Pacific Crest Distribution using the contact information available on our website.

Email: support@pacificcrestdistribution.com

Final Statement

Pacific Crest Distribution is committed to providing a transparent and professional wholesale purchasing experience. We encourage all customers to review product details carefully before placing an order and to contact our support team if they have any questions. Our goal is to resolve eligible issues fairly and efficiently while maintaining the integrity of our wholesale business.