Privacy Policy

Last Updated: July 13, 2026

At Pacific Crest Distribution (“Company”, “we”, “our”, or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website, browse our products, create an account, place an order, or communicate with us.

Our goal is to provide a transparent and secure shopping experience while complying with applicable privacy and data protection laws. By accessing or using our website, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this Policy, please discontinue the use of our website and services.

1. Who We Are

Pacific Crest Distribution is a wholesale liquidation and distribution company specializing in the sale of liquidation pallets, customer returns, overstock inventory, shelf pulls, surplus merchandise, and bulk wholesale products.

We serve retailers, resellers, wholesalers, entrepreneurs, online sellers, and commercial buyers by providing quality wholesale inventory at competitive prices. Our objective is to simplify wholesale purchasing through dependable customer service, transparent business practices, and reliable logistics solutions.

If you have any questions regarding this Privacy Policy or how your personal information is handled, you may contact our customer support team using the contact information available on our website.

2. Information We Collect

We may collect different types of information depending on how you interact with our website.

Personal Information

When you create an account, submit an inquiry, request a quotation, subscribe to our newsletter, or place an order, we may collect information including:

  • Full Name

  • Company Name (if applicable)

  • Email Address

  • Phone Number

  • Billing Address

  • Shipping Address

  • Country and State

  • ZIP/Postal Code

  • Order Notes

  • Any information you voluntarily provide through contact forms or customer support.

Order Information

When you purchase products from Pacific Crest Distribution, we collect information necessary to process your order, including:

  • Products ordered

  • Quantity purchased

  • Order number

  • Transaction details

  • Shipping preferences

  • Delivery status

  • Purchase history

This information helps us process, fulfill, and manage your orders efficiently.

Payment Information

Payments are processed through secure third-party payment providers.

For your protection, Pacific Crest Distribution does not store your complete debit card, credit card, or payment account information on our servers.

We may retain limited payment-related details such as:

  • Payment confirmation

  • Transaction ID

  • Payment status

  • Billing reference

These records are maintained for accounting, fraud prevention, customer support, and legal compliance.

Automatically Collected Information

When you browse our website, certain technical information may be collected automatically, including:

  • IP Address

  • Browser Type

  • Browser Version

  • Device Information

  • Operating System

  • Date and Time of Visit

  • Pages Visited

  • Time Spent on Pages

  • Referral URLs

  • Website Navigation Activity

This information helps us improve website functionality, performance, and user experience.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve functionality and personalize your browsing experience.

Cookies may be used for:

  • Keeping users logged in

  • Remembering shopping cart contents

  • Saving user preferences

  • Website analytics

  • Performance monitoring

  • Security purposes

  • Improving website speed

  • Marketing and promotional activities where permitted by law

You may disable cookies through your browser settings; however, some website features may not function correctly.

3. How We Use Your Information

Pacific Crest Distribution uses the information collected for legitimate business purposes, including:

  • Processing and fulfilling customer orders

  • Managing customer accounts

  • Providing customer support

  • Responding to inquiries

  • Sending order confirmations

  • Providing shipping updates

  • Managing returns and refunds

  • Improving our website and services

  • Preventing fraud and unauthorized activities

  • Enhancing website security

  • Maintaining internal business records

  • Complying with applicable laws and regulations

Where you have provided consent, we may also send promotional emails regarding new products, inventory updates, special offers, and company announcements. You may unsubscribe from these communications at any time using the unsubscribe link included in our emails.

4. Why We Collect Your Information

We collect personal information to provide a safe, reliable, and efficient shopping experience.

Your information allows us to:

  • Verify customer identity

  • Process wholesale orders accurately

  • Deliver products to the correct address

  • Communicate regarding purchases

  • Improve customer service

  • Maintain accurate business records

  • Detect fraudulent activities

  • Protect our website and customers

  • Improve inventory management

  • Enhance future services

We only collect information that is reasonably necessary for these purposes and strive to handle all personal information responsibly and securely.

5. Legal Basis for Processing Personal Information

Pacific Crest Distribution processes personal information only where there is a valid legal basis to do so. Depending on your location and applicable privacy laws, we may process your information for one or more of the following reasons:

  • To perform our contractual obligations when processing orders and providing requested products or services.

  • To comply with applicable legal and regulatory requirements.

  • To protect our legitimate business interests, including improving our website, preventing fraud, maintaining security, and providing customer support.

  • With your consent, where required by law, such as subscribing to newsletters or receiving promotional communications.

Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of any processing carried out before your withdrawal.

6. How We Share Your Information

Pacific Crest Distribution respects your privacy and does not sell or rent your personal information to third parties for their independent marketing purposes.

However, we may share your information with trusted third parties when necessary to operate our business and provide our services.

Service Providers

We work with carefully selected service providers who assist us with:

  • Website hosting

  • Payment processing

  • Shipping and logistics

  • Order fulfillment

  • Email communication

  • Customer support

  • Website maintenance

  • Analytics and performance monitoring

These providers receive only the information necessary to perform their services and are required to protect your information appropriately.

Shipping & Logistics Partners

To deliver your orders, we may share necessary shipping information such as:

  • Customer Name

  • Delivery Address

  • Contact Number

  • Shipment Details

This information is shared solely for the purpose of completing your delivery.

Payment Providers

Payments are securely processed through trusted payment gateways.

Payment providers may collect payment-related information directly from you in accordance with their own Privacy Policies. Pacific Crest Distribution does not have access to your complete payment card information.

Professional Advisors

Where necessary, information may be shared with:

  • Legal advisors

  • Accountants

  • Auditors

  • Tax consultants

  • Business consultants

Such disclosures are limited to legitimate business purposes.

Legal Requirements

We may disclose personal information when required by law or when we reasonably believe disclosure is necessary to:

  • Comply with legal obligations

  • Respond to lawful government requests

  • Protect our legal rights

  • Prevent fraud

  • Investigate suspected illegal activities

  • Protect customers and business operations

Business Transfers

If Pacific Crest Distribution undergoes a merger, acquisition, restructuring, investment transaction, or sale of assets, customer information may be transferred as part of that business transaction.

If such an event occurs, we will take reasonable steps to ensure your information remains protected.

7. International Data Transfers

Pacific Crest Distribution serves customers in multiple regions and may process information in countries other than your country of residence.

By using our website and purchasing our products, you understand that your information may be transferred, stored, and processed where our business partners, service providers, logistics companies, or cloud infrastructure providers operate.

Whenever international transfers occur, we take reasonable measures to safeguard your personal information in accordance with applicable privacy laws.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law.

Retention periods may vary depending on the type of information collected.

Generally, we retain:

  • Customer account information while your account remains active.

  • Order and transaction records for accounting and legal compliance.

  • Customer support communications for service improvement.

  • Website analytics information for performance monitoring.

  • Marketing preferences until you unsubscribe or request deletion.

When personal information is no longer required, it is securely deleted, anonymized, or destroyed using appropriate methods.

9. Data Security

Protecting customer information is one of our highest priorities.

Pacific Crest Distribution uses appropriate technical, administrative, and organizational safeguards to help protect personal information from unauthorized access, disclosure, alteration, or destruction.

Our security measures may include:

  • Secure HTTPS website encryption

  • Password-protected customer accounts

  • Firewall protection

  • Restricted employee access

  • Secure payment processing

  • Regular software updates

  • Malware monitoring

  • Website security monitoring

  • Data backup procedures

Although we work hard to protect your information, no online system can guarantee absolute security. Therefore, users should also take reasonable precautions, such as protecting account credentials and using strong passwords.

10. Fraud Prevention

To protect both our customers and our business, Pacific Crest Distribution may use fraud detection systems and manual verification procedures.

Orders considered unusual or high-risk may require additional verification before processing.

We reserve the right to delay, cancel, or refuse orders where fraudulent activity is suspected.

11. Account Security

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials.

You agree to notify us immediately if you believe your account has been accessed without authorization.

Pacific Crest Distribution is not responsible for losses resulting from failure to protect your account credentials.

12. Cookies & Tracking Technologies

Pacific Crest Distribution uses cookies and similar tracking technologies to improve website functionality, enhance user experience, analyze website performance, and provide personalized content where applicable.

Cookies are small text files stored on your device when you visit our website. They help us remember your preferences and optimize the performance of our services.

We may use the following types of cookies:

Essential Cookies

These cookies are required for the proper operation of our website and cannot be disabled through our systems. They enable features such as secure login, shopping cart functionality, and checkout processing.

Performance & Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting anonymous statistical information. This data allows us to improve website speed, navigation, and overall user experience.

Functional Cookies

Functional cookies remember your preferences, such as language settings, saved information, and other customization options to provide a more personalized browsing experience.

Marketing Cookies

Where permitted by applicable law, marketing cookies may be used to deliver relevant advertisements, measure campaign performance, and improve promotional activities.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

13. Your Privacy Rights

Depending on your country or region, you may have certain rights regarding your personal information.

These rights may include:

  • The right to access the personal information we hold about you.

  • The right to request correction of inaccurate or incomplete information.

  • The right to request deletion of your personal information where legally permitted.

  • The right to restrict or object to certain types of processing.

  • The right to request a copy of your personal information in a commonly used format.

  • The right to withdraw consent where processing is based on your consent.

  • The right to opt out of marketing communications at any time.

To exercise any of these rights, please contact us using the contact information provided on our website. We may request identity verification before processing your request.

14. California Privacy Rights (CCPA)

If you are a California resident, you may have additional privacy rights under the California Consumer Privacy Act (CCPA), including the right to:

  • Know what categories of personal information we collect.

  • Request access to your personal information.

  • Request deletion of eligible personal information.

  • Request correction of inaccurate information.

  • Opt out of the sale or sharing of personal information where applicable.

Pacific Crest Distribution does not knowingly sell customers’ personal information for third-party marketing purposes.

15. General Data Protection Regulation (GDPR)

If you are located within the European Economic Area (EEA), the United Kingdom, or other regions with similar privacy laws, you may have additional rights under applicable data protection legislation.

These rights may include:

  • Right of Access

  • Right to Rectification

  • Right to Erasure

  • Right to Restrict Processing

  • Right to Data Portability

  • Right to Object

  • Right to Withdraw Consent

We will respond to valid requests within the time period required by applicable law.

16. Children’s Privacy

Pacific Crest Distribution does not knowingly collect personal information from children under the age required by applicable law.

Our products and services are intended for businesses and adults.

If we become aware that personal information from a child has been collected without appropriate authorization, we will take reasonable steps to delete that information promptly.

Parents or guardians who believe a child has submitted personal information may contact us for assistance.

17. Third-Party Websites

Our website may contain links to third-party websites, services, or external platforms for your convenience.

These websites operate independently and have their own privacy policies.

Pacific Crest Distribution is not responsible for the privacy practices, content, security, or policies of third-party websites.

We encourage users to review the privacy policies of any external websites before providing personal information.

18. Marketing Communications

If you subscribe to our newsletter or promotional emails, we may occasionally send updates regarding:

  • New inventory arrivals

  • Wholesale liquidation pallets

  • Product availability

  • Promotions and discounts

  • Company news

  • Industry updates

  • Special offers

You may unsubscribe at any time by clicking the “Unsubscribe” link included in our emails or by contacting our customer support team.

Please note that even after opting out of promotional communications, we may still send important transactional emails relating to your orders, invoices, shipping updates, returns, or customer service inquiries.

19. Do Not Track Signals

Some web browsers include a “Do Not Track” (DNT) feature that allows users to indicate a preference regarding online tracking.

Currently, there is no universally accepted standard for responding to DNT signals. Therefore, Pacific Crest Distribution may continue to collect information as described in this Privacy Policy regardless of your browser’s DNT setting.

20. Automated Decision Making

Pacific Crest Distribution does not make significant business decisions that produce legal or similarly significant effects solely through automated processing.

Any automated systems used are intended to improve website functionality, security, fraud prevention, or customer experience and are subject to appropriate human oversight where necessary.

21. Changes to This Privacy Policy

Pacific Crest Distribution reserves the right to update, revise, or modify this Privacy Policy at any time to reflect changes in our business operations, legal requirements, industry standards, or website functionality.

Whenever significant changes are made, the updated version will be published on this page with a revised “Last Updated” date. We encourage all users to review this Privacy Policy periodically to stay informed about how we collect, use, and protect personal information.

Your continued use of our website after any updates constitutes your acceptance of the revised Privacy Policy.

22. Data Accuracy

We strive to keep the personal information we hold accurate and up to date. However, users are responsible for ensuring that the information they provide is complete, accurate, and current.

If any of your personal information changes, such as your email address, phone number, billing address, or shipping address, we encourage you to update your account or contact our customer support team promptly.

23. Account Responsibilities

If you create an account with Pacific Crest Distribution, you are responsible for maintaining the confidentiality of your login credentials.

You agree to:

  • Keep your username and password secure.

  • Use a strong password.

  • Notify us immediately of any unauthorized access to your account.

  • Be responsible for all activities occurring under your account unless otherwise required by applicable law.

24. Website Availability

While we strive to maintain uninterrupted access to our website, we do not guarantee that the website will always be available without interruption.

Access may occasionally be affected by:

  • Scheduled maintenance

  • Software updates

  • Security enhancements

  • Technical issues

  • Internet service interruptions

  • Events beyond our reasonable control

We are not liable for temporary interruptions that may affect access to our services.

25. Intellectual Property

All content available on this website, including but not limited to text, graphics, images, product descriptions, logos, icons, page layouts, website design, software, and other materials, is the property of Pacific Crest Distribution or its respective licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used for commercial purposes without prior written permission.

26. Limitation of Liability

Pacific Crest Distribution makes every reasonable effort to ensure that the information available on this website is accurate and up to date.

However, we make no warranties or representations regarding:

  • Website availability

  • Product information accuracy

  • Continuous operation

  • Technical compatibility

  • Error-free performance

To the fullest extent permitted by applicable law, Pacific Crest Distribution shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website or services.

27. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of the jurisdiction in which Pacific Crest Distribution operates, without regard to conflict of law principles.

Any disputes arising from this Privacy Policy shall be resolved through the appropriate legal forums as permitted by applicable law.

28. Severability

If any provision of this Privacy Policy is found to be unlawful, invalid, or unenforceable, the remaining provisions shall continue in full force and effect.

The invalid provision shall be interpreted as closely as possible to reflect its original intent while complying with applicable law.

29. Entire Privacy Policy

This Privacy Policy constitutes the complete understanding between you and Pacific Crest Distribution regarding the collection, use, storage, disclosure, and protection of your personal information through our website and services.

It supersedes any previous privacy notices or statements relating to the same subject matter.

30. Contact Us

If you have any questions, concerns, requests, or feedback regarding this Privacy Policy or our privacy practices, please contact us using the information available on our website.

Pacific Crest Distribution

Email: [Your Business Email]

Phone: [Your Contact Number]

Business Address: [Your Business Address]

Our customer support team will make every reasonable effort to respond to privacy-related inquiries promptly and professionally.

Final Statement

Pacific Crest Distribution is committed to maintaining the privacy, security, and trust of every customer. We continuously review our privacy practices and security measures to ensure that personal information is handled responsibly, transparently, and in accordance with applicable laws.

Thank you for choosing Pacific Crest Distribution. We appreciate your trust and remain committed to providing a secure, reliable, and professional wholesale purchasing experience.