Shipping & Delivery Policy

Last Updated: July 2026

At Pacific Crest Distribution, we are committed to delivering your wholesale orders safely, efficiently, and on time. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered. By placing an order with us, you agree to the terms outlined in this policy.

1. Order Processing

All orders are processed after payment has been successfully received and verified. Processing times may vary depending on inventory availability, order volume, and product type.

Once your order has been prepared for shipment, you will receive confirmation and any available shipping details.

2. Shipping Methods

Pacific Crest Distribution works with trusted freight and logistics partners to deliver wholesale inventory.

Depending on the size and destination of your order, shipments may be delivered using:

  • Standard Freight

  • LTL (Less Than Truckload)

  • FTL (Full Truckload)

  • Commercial Freight Services

  • International Shipping Services (where available)

Shipping methods are selected based on the order size and delivery location.

3. Delivery Time

Estimated delivery times vary depending on:

  • Product availability

  • Order processing time

  • Shipping destination

  • Carrier schedules

  • Weather conditions

  • Customs clearance (for international orders)

Delivery dates provided are estimates only and are not guaranteed.

4. Shipping Charges

Shipping costs are calculated based on factors such as:

  • Delivery location

  • Shipment size and weight

  • Freight requirements

  • Selected shipping method

Applicable shipping charges will be displayed during checkout or communicated before order confirmation.

5. Customer Responsibilities

Customers are responsible for:

  • Providing accurate billing and shipping information.

  • Ensuring someone is available to receive the shipment.

  • Providing appropriate unloading equipment if required.

  • Verifying that the delivery location is accessible for freight carriers.

Additional charges resulting from incorrect delivery information or failed delivery attempts may be the customer’s responsibility.

6. Inspection Upon Delivery

Customers should inspect shipments immediately upon arrival.

If any visible damage or missing items are discovered:

  • Inspect the shipment before accepting delivery.

  • Take clear photographs.

  • Note any damage on the carrier’s delivery receipt if possible.

  • Contact Pacific Crest Distribution promptly with your order details.

Prompt reporting helps us investigate shipping-related issues efficiently.

7. Lost or Delayed Shipments

Although we work with reliable shipping partners, delays may occasionally occur due to circumstances beyond our control.

If your shipment is significantly delayed or appears lost, please contact our support team. We will work with the shipping carrier to investigate and provide updates whenever possible.

8. International Shipping

International orders may be subject to:

  • Customs inspections

  • Import duties

  • Taxes

  • Government fees

  • Local regulations

These charges are the responsibility of the customer unless otherwise specified.

Delivery times for international shipments may vary depending on customs clearance procedures.

9. Shipping Restrictions

Some products or destinations may have shipping limitations due to legal, regulatory, or carrier restrictions.

Pacific Crest Distribution reserves the right to decline shipments to locations where delivery is not available or permitted.

10. Policy Updates

Pacific Crest Distribution may update this Shipping & Delivery Policy from time to time. Any revisions will be published on this page with the updated effective date.

Continued use of our website after changes are posted constitutes acceptance of the revised policy.

Contact Us

If you have any questions regarding shipping, freight services, or delivery, please contact Pacific Crest Distribution using the contact information available on our website.

Email: support@pacificcrestdistribution.com

Final Statement

Pacific Crest Distribution is committed to providing dependable shipping services and a smooth delivery experience for wholesale customers. We appreciate your trust and will continue working with reliable logistics partners to ensure your orders are delivered as safely and efficiently as possible.